coronavirus care home information

Care home coronavirus information

The health, safety and wellbeing of our residents and staff is and always will be our top priority at Scimitar Care Hotels PLC. During the Coronavirus outbreak "SARS-CoV-2" of 2020 this remains unchanged. We are continuing with a robust and comprehensive response to Coronavirus with plans kept under regular review and updated as and when advised by public health authorities and in line with national and local guidance.

We are welcoming new residents into our care homes, so please feel free to find your local care home if you are looking for care or need any further help. We want to assure you that when we admit new residents and patients we have clear protocols in place to ensure that it is appropriate for them to move in. We also ensure that any new residents coming into our homes, whether from a local hospital or the community, have been tested in advance.

This page details the latest guidance from Scimitar Care Hotels PLC about our policies that we have implemented into our homes to ensure we provide safe and effective care for our residents during the pandemic. This information is intended for residents, relatives, staff and any visitors to our homes.

Our current visiting guidelines

We are constantly in liaison with local authority and Government departments to keep abreast of the latest developments in regards to the pandemic. We continue to maintain extensive infection control measures in our homes during this crisis, including limiting visiting inside the homes to exceptional/essential circumstances only.

Personal visits currently occur via garden or window, pre-arranged with the management and also subject to a number of restrictions, full details of which will be provided to you in advance of your meeting. We completely understand that this may seem over-zealous in our approach, but please understand that whilst the virus is still present within the local populace, we are duty bound to ensure the health and wellbeing of our elderly residents.

The Registered Manager may postpone visits at any time without notice, should they feel necessary for the safety of all or as instructed by government or public health guidance. This may result in visits being cancelled at short notice, however we will always strive to provde you with as much notice as is possible.

Please be assured that as the summer draws to a close, we are establishing new methods to ensure that visiting continues. We are currently creating secure areas within each home to allow access for visits that will not be affected by inclement weather. The manager of the home will liaise with you as and when these areas are available.

All of our homes have the necessary facilities to enable video calling, "FaceTime" or other virtual meeting medium to enable you to keep in touch more regularly and our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible.

We ask that you do not visit if you are currently self-isolating, have tested positive or experienced symptoms of Covid-19 in the past 14 days. We will also ask to take your temperature. During your visits we may ask that you wear face coverings or other PPE to reduce any potential risk of transmission. In addition, a staff member may be present during your meeting to assist you or your family member.

You will be asked to fill out a track and trace form prior to each visit that will also list full details of our current policy. Please ensure to read this in it's entirety for any changes that may have taken precedence.

How we protect residents and staff

Staff and residents are the heart of our business. To protect them , we have been testing for coronavirus since the outset of the disease as this is the only way we can make difficult decisions around how the home can operate. Current guidance is to test staff every week and residents every 28 days along with new staff members before starting work with us, which we have tried to adhere to even when tests have not been readily available. In the event of a positive test, regardless of symptoms, the home will be locked down and all residents quarantined to their rooms to ensure that transmission is minimised. Thankfully this has been a rare occurrence amongst our group, yet when this method has been used it has managed to prevent any further outbreaks and we are proud to report that no resident has suffered any form of hospitalisation in the past three months due to COVID-19.

Our staff are all trained in infection control and are vigilant to the symptoms of COVID-19. We have clear processes to follow if a resident or member of staff show such symptoms including isolation wherever necessary in line with government advice as well as ways in helping us fighting COVID19.

Should your loved one display symptoms or test positive to coronavirus, we would call and discuss the situation with you personally.

How are we keeping residents stimulated?

We are very aware that an important part of living in a care home is being able to socialise and enjoy physical, mental and spiritual activity that is vital for overall wellbeing, and we are delighted that our weekly activity plans continue to engage our residents and have great new ways of keeping everyone active. We are indebted to our staff for providing not only excellent care, but helping to continue to stimulate our residents whilst showing true warmth and compassion during such dark times.

Our staff

We are extremely proud of our amazing staff who are working tirelessly to ensure you and your loved ones are kept safe and happy. Equally we are indebted to the many families that arrived on our doorsteps to "clap for carers" during the early days of the pandemic and who continue to show love and affection through their messages and best wishes. We are so thankful of your support during this time.

We are humbled by the compassionate team of care workers that we employ who are willing to put the care of our residents first. We are truly blessed to work with a group of people that have a positive attitude to do the right thing and to ensure that our residents are kept invigorated. If you have had a great experience please do leave a review on or Google and we will ensure to share your experiences with the staff.

Monitoring Standards of Care

Our Director of Care and Compliance Manager have continued to visit our services during the pandemic to ensure that standards of care are maintained. These visits occur in the garden or safe zones so that they do not come into contact or risk spreading any potential infection. There are very stringent protocols for these members of staff to follow, including fortnightly testing for COVID-19, and infection control protocols. We believe that this is the right approach for ensuring that the care we provide is to the highest standard, whilst balancing the safety of our residents and staff. We have continued to have resident meetings as usual and we are having virtual relatives meetings where possible.

People living with Dementia

This disease has clearly been most testing for our residents living with dementia, however we continue to support and maintain their health and wellbeing during this time. Our highly skilled team have adapted to the measures and continue to provide a calm, relaxed aura within the home that helps those afflicted with dementia not feel unduly stressed.

Personal Protective Equipment - PPE

From the outset of the pandemic, we continue to have a robust supply chain of Personal Protection Equipment (PPE) in place, and our staff are using this in accordance with the public health authority guidance. All of our staff will now be wearing face masks as a minimum and we remain confident in our supplies of this and all of our services have what they need.

Keeping up-to-date with the latest news

With developments happening continually we are keen to keep in touch with you as best we can. We try to provide at least a monthly update direct to relatives, more so depending on how the situation can change. However, if you would like to discuss more pressing issues, please do not hesitate to speak to the management of the home or via our contact page.

If you have any feedback or questions in regards to the above, please do not hesitate to contact us.

Scimitar Care Hotels PLC

Luke Sargeant - September 16th, 2020