Quality Residential Care for elderly gentlefolk
Serving the community since 1973
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   What our residents say

This section is dedicated to allowing our residents and their families to have their say on what they feel is best about living at one of our beautiful homes.

We're always touched by the wonderful words that people often write to us, whether it's poetry written by a resident, or the sincere gratitude expressed by family members at the caring quality provided to their loved ones by our family of staff working with us at Scimtiar Care Hotels.

Here is a selection of the most recent letters we've received, you can also use the links below to access our archives and read even more.

Dear Carol,

I am writing to thank you for looking after Beryl with such loving care during the last two years of her life. I was so pleased that you had a vacancy for her in October 2006 and nearly two years on, realise that it was indeed the best decision I could ever have made.

Special thanks to those staff who tended her so caringly in the last two weeks of her life. Thank you also to Anne, who patiently listened to my worries, and to the wonderful support I received from Janette, Carol and Trudy. I wish I could personally thank every single person, I really do.

It was an amazing experience to share the last moments of her life with her. Initially a feeling of shock, disbelief and extreme sadness but it was really nice to see how peaceful she was, we just hope she was able to realise that she was not alone, but surrounded by her caring friends. When we realised that Beryl had begun to breath differently, upon raising the alarm your staff handled the situation brilliantly. Later when we returned to her room, I can still visualize her with the beautiful roses your staff had laid near her. It meant so much. We shall all miss her dreadfully.

As I mentioned, we are most grateful to you for allowing us all to return to Hargrave House for refreshments after the funeral service is complete.

Thank you Carol for everything you have done. I shall return shortly to write my comments in your book in reception and I look forward to seeing some of you again for the funeral.

Mrs K Watson


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